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FAQ
Frequently asked questions
General
- 01Orders typically ship within 7–10 business days. During periods of high demand or restocks, processing may take up to 14 business days. Sweet Alchemy is a small, independently run brand, and every order is made and packed by hand. We work as quickly as possible while making sure everything is prepared and packaged with care. You’ll automatically receive tracking information as soon as your order ships.
- 02If you didn’t receive an order confirmation email, please check your spam or promotions folder first, as they occasionally land there. If you still don’t see it, your order may still have gone through. You can log into your Sweet Alchemy account and view your order history to confirm the status of your purchase. If you’re unsure, feel free to reach out and I’ll be happy to take a look for you.
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- 04Orders begin processing quickly. If you need to request a change or cancellation, please contact us as soon as possible. While we will always do our best to help, changes or cancellations cannot be guaranteed once an order has entered processing. Approved order cancellations are subject to a 10% cancellation fee. This fee covers non-refundable payment processing charges incurred at the time of purchase and applies to the total order amount. The fee will be deducted from any refund issued.
- 05Body Oils Our body oils are made with a lightweight blend that absorbs easily into the skin. Fractionated coconut oil Jojoba oil Sweet almond oil Apricot kernel oil Fragrance (Parfum) Body Creams Our body creams are rich, moisturizing lotions that leave skin feeling soft and hydrated. Aqua (Water), Mineral Oil (Paraffinum Liquidum), Isopropyl Myristate, Cetyl Alcohol, Glyceryl Stearate, Stearic Acid, Glycerin, Propylene Glycol, Ceteareth-20, Carbomer, Aloe Barbadensis Leaf Extract, Disodium EDTA, Dimethicone, Petrolatum, Methylparaben, Triethanolamine, Propylene Glycol (and) Diazolidinyl Urea (and) Iodopropynyl Butylcarbamate, Propylparaben, Cera Alba (Beeswax), Fragrance (Parfum). Perfumes (EDP) Our fragrances are alcohol-based perfumes crafted for strong projection and long-lasting wear. Alcohol Parfum May contain the following fragrance allergens: Limonene, Linalool, Coumarin, Citral, Geraniol Fragrance compositions are proprietary blends used throughout the fragrance industry and individual formulas are not disclosed.
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- 07Sweet Alchemy fragrances are known for being bold, fragrant, and long-lasting. We don’t offer multiple intensity levels. Every product is formulated to deliver a noticeable scent that wears beautifully throughout the day. Body oils, creams, and perfumes can also be layered together to create an even richer scent experience if you want to turn up the volume.
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